With gratitude for YOU!

/With gratitude for YOU!

With gratitude for YOU!

As 2018 draws to a close and you reflect on the year, I want to express my deepest gratitude for YOU – the friends and supporters of Call Center Coach.

I am grateful that, because of you, Call Center Coach is the most sought-after place where existing and emerging contact center supervisors can – in a modern way connect with peers, mentors and a modern learning environment in order to improve their lives and the lives of those they serve.

This sort of learning experience is very rare in the contact center industry, and with your help we have the chance to turn it into a standard and make developing frontline leaders our industry’s core strength.

Your support can make this vision a possibility. When you invest in your own learning, the learning of your leaders, or share the news about our revolutionary modern learning solution, you help provide the opportunity for us to develop heroes for the heroes working on the frontline.

Use the button below to go to our About Us page and share it widely. Please help to provide thousands of existing and emerging contact center leaders with an experience that will stay with them for a lifetime.

Thank you for your ongoing support!


Jim Rembach
President, Call Center Coach





About the Author:

Jim Rembach
Jim Rembach is the president of Call Center Coach, host of the Fast Leader Show and a former call center supervisor. He is a Call Center Leadership Council Member, CX Expert for the Customer Experience Professionals Association and a certified Emotional Intelligence (EQ) practitioner. He is a contact center auditor and employee retention specialist, and holds a US trademark for the “Servant Teamwork®” leadership and organizational transformation methodology and inventor of the Accelerated Skill Development method used by Call Center Coach. Jim has authored nine books regarding contact center quality, employee engagement, customer experience and leadership development.
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