What is your top customer service tip?

/What is your top customer service tip?

What is your top customer service tip?

Top Customer Service Influencers Give Top Customer Service Tips

Top Customer Service Influencer Jim RembachRecently Fit Small Business asked a group of the top customer service influencers about their top customer service tips. I was fortunate enough to be chosen and among a list of people I admire. In fact, many of them have been guests on my Fast Leader Show podcast.

The people on both lists include:

  • Lynn Hunsaker: Lynn led customer experience improvement for many years in Strategic Information Manager, Customer Satisfaction Improvement Manager, and Head of Corporate Quality roles. She co-founded ClearAction Value Exchange to help customer management roles expand their influence of customer-centric business management.
  • Blake Morgan: Blake is a customer experience futurist, keynote speaker, and author of the book “More Is More”. She lives in the Bay Area with her husband, daughter, and their two dogs.
  • Annette Franz: Annette is the founder and CEO of CX Journey Inc, a Certified Customer Experience Professional (CCXP), and an official member of the Forbes Coaches Council. She’s got 25 years of experience in identifying what drives retention, satisfaction, engagement, and the overall experience.
  • Jeanne Bliss: Jeanne is an expert in customer-centric leadership and business transformation. She is a co-founder of the Customer Experience Professionals Association, an author and a speaker keynoting high profile conferences and corporate events. She has appeared in major media outlets such as Nasdaq, Fast Company, Forbes, MSNBC, and many more.
  • Jeannie Walters: Jeannie, the CEO and Founder of 360Connext, has spent 20 years evaluating and improving customer experiences. She is a Certified Customer Experience Professional (CCXP,) a CX Expert Panel member for the Customer Experience Professionals Association, a LinkedIn Learning Instructor, and a TEDx speaker.
  • Brad Cleveland: Brad is an author, speaker, and consultant known globally for his contributions to customer service. He’s authored 8 books and appeared in media ranging from the New York Times to the Wall Street Journal.
  • Dan Gingiss: (Coming 11/21/18 to the Fast Leader Show) Dan’s 20-year career has consistently focused on delighting customers, spanning multiple disciplines including social media, customer service, marketing, and digital customer experience. He is an author, host, and currently the Vice President of Marketing at Persado.

What was my top customer service tip?

Promote thinking. To prevent you from being the go-to person for everything and exhausting your energy and consuming your time, you must evoke thinking in your people. It’s not enough to encourage them to make decisions and function independently, you need to stop giving answers and start asking them questions on what to do or how to navigate and decision process. Don’t script or overuse policies to manage, instead give frameworks and expectations.

What is your top customer service tip?

You are an expert too. Every single day you are gaining knowledge and skills. Even a fresh and new perspective brings value to situations. This is why more people are using professional communities of practice for learning and development. It’s why they have been incorporated into the blended learning system for existing and emerging frontline supervisors at Call Center Coach. We even have a public community for non-members to share and learn.

Every has something to contribute…yes you do to! Please leave a comment on your top customer service tip.

See the complete list of Customer Service Influencers


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2018-09-11T14:19:32+00:00

About the Author:

Jim Rembach
Jim Rembach is the president of Call Center Coach, host of the Fast Leader Show and a former call center supervisor. He is a Call Center Leadership Council Member, CX Expert for the Customer Experience Professionals Association and a certified Emotional Intelligence (EQ) practitioner. He is a contact center auditor and employee retention specialist, and holds a US trademark for the “Servant Teamwork®” leadership and organizational transformation methodology and inventor of the Accelerated Skill Development method used by Call Center Coach. Jim has authored nine books regarding contact center quality, employee engagement, customer experience and leadership development.
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