IMPORTANT! These terms of use govern your use of the Call Center Coach site. By accessing this site, you are indicating your acknowledgment and acceptance of these terms of use. These terms of use are subject to change by our company at any time in its discretion. your use of this site after such changes are implemented constitutes your acknowledgment and acceptance of the changes. Please consult these terms of use regularly.

Access to this site

You agree to use this site only for the lawful purposes described in more detail in the “Restrictions on Use” section below. You agree not to take any action that might compromise the security of the site, render the site inaccessible to others or otherwise cause damage to the site or the Content. You agree not to add to, subtract from, or otherwise modify the Content, or to attempt to access any Content that is not intended for you. You agree not to use the Site in any manner that might interfere with the rights of third parties. To access this site or some of the resources it has to offer, you may be asked to provide certain registration details or other information. It is a condition of your use of this site that all the information you provide on this site will be correct, current, and complete. If our Company believes the information you provide is not correct, current, or complete, we have the right to refuse you access to this site or any of its resources, and to terminate or suspend your access at any time, without notice.

Restrictions on use

This site is provided solely for non-commercial, personal use, and/or so that you may learn about our Company and the services we provide . You may not use this site for any other purpose, including any commercial purpose, without our Company’s express prior written consent. For example, you may not (and may not authorize any other party to) (i) co-brand this site, or (ii) frame this site, or (iii) hyper-link to this site, without the express prior written permission of an authorized representative of our Company. For purposes of these Terms of Use, “co-branding” means to display a name, logo, trademark, or other means of attribution or identification of any party in such a manner as is reasonably likely to give a user the impression that such other party has the right to display, publish, or distribute this site or Content accessible within this site. You agree to cooperate with our Company in causing any unauthorized co-branding, framing or hyper-linking immediately to cease.

Proprietary information

Trademarks

The material and Content accessible from this site, and any other World Wide Web site owned, operated, licensed, or controlled by our Company is the proprietary information of our Company or the party that provided the Content to our Company, and our Company or the party that provided the Content to our Company retains all right, title, and interest in the Content. Accordingly, the Content may not be copied, distributed, republished, uploaded, posted, or transmitted in any way without the prior written consent of our Company, or unless authorized in writing elsewhere on our site, except that you may print out a copy of the Content solely for your personal use. You are prohibited from using any of the marks or logos appearing throughout the site without the express written permission of our Company.

Copyrights

This site and its Content are protected by U.S. and/or foreign copyright laws, and belong to the Company or its partners, affiliates, contributors or third parties. The copyrights for the Content are owned by the Company or other copyright owners who have authorized their use on this site. You may download and reprint Content for non-commercial, non-public, personal use only (If you are browsing this site as an employee or member of any business or organization, you may download and reprint Content only for educational or other non-commercial purposes within your business or organization, except as otherwise permitted by the Company, for example in certain password-restricted areas of the site). You may not manipulate or alter in any way images or other Content on the site.

Hyper-links

This site may be hyper-linked to other sites which are not maintained by, or related to, our Company. The inclusion of any hyper-link to a third-party site does not imply endorsement, sponsorship or recommendation by our Company of that site. Hyper-links to such sites are provided as a service to users and are not sponsored by or affiliated with this site or our Company. Our Company has not reviewed any or all of such sites and is not responsible for the content of those sites. Our Company also makes no representations about the availability of hyper-linked sites. Hyper-links are to be accessed at the user’s own risk, and our Company makes no representations or warranties about the content, completeness or accuracy of these hyper-links or the sites hyper-linked to this site. If you hyper-link to a site, please be aware that you will leave our Company’s web site and will become subject to the rules and conditions of the linked site(s). We recommend that you make yourself aware of the Terms of Use of any sites you link to from our Company’s site.

Submissions

You hereby grant to our Company the royalty-free, perpetual, irrevocable, worldwide, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display all content, remarks, suggestions, ideas, graphics, or other information communicated to our Company through this site (together, hereinafter known as the “Submission”), and to incorporate any Submission in other works in any form, media, or technology now known or later developed. Our Company will not be required to treat any Submission as confidential, and may use any Submission in its business (including without limitation, for products or advertising) without incurring any liability for royalties or any other consideration of any kind, and will not incur any liability as a result of any similarities that may appear in future Company operations. By making a Submission, you are guaranteeing to us that you have the legal right to post the content in the Submission and that it will not violate any law or the rights of any person or entity.

Our Company will treat any personal information that you submit through this site in accordance with its Privacy Policy as set forth on this site.

Child safety

Protecting the online privacy of children is especially important to us, and those under the age of 13 are protected by federal law. For that reason, our Company does not knowingly permit children under the age of 13 to become registered members of our sites, or to buy goods and services on our sites, without verifiable parental consent. Our Company does not knowingly collect or solicit personal information about children under 13, except with their parent’s express consent.

If we ever include children under the age of 13 as part of our intended site audience, those specific web pages will, in accordance with the provisions of the Children’s Online Privacy Protection Act (COPPA), be clearly identified and provide an explicit privacy notice; and we will provide processes to obtain parental approval, provide access to information and allow parents to request removal of their children’s personal information.

Downloading material

You understand that our Company cannot and does not guarantee or warrant that files available for downloading from the Internet will be free of viruses, worms, Trojan horses or other code that may manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to this site for the reconstruction of any lost data. Our Company does not assume any responsibility or risk for your use of the Internet.

Disclaimer

The company makes no express or implied warranties, representations or endorsements whatsoever with respect to the site, the service or the content. the company expressly disclaims all warranties of any kind, express, implied, statutory or otherwise, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, with regard to the site, the service, the content, and any product or service furnished or to be furnished via the site. the company does not warrant that the functions performed by the site or the service will be uninterrupted, timely, secure or error-free, or that defects in the site or the service will be corrected. the company does not warrant the accuracy or completeness of the content, or that any errors in the content will be corrected. the site, the service and the content are provided on an “as is” and “as available” basis.

Limitation on liability

Company, its subsidiaries, affiliates, licensors, service providers, content providers, employees, agents, officers, and directors will not be liable for any incidental, direct, indirect, punitive, actual, consequential, special, exemplary, or other damages, including loss of revenue or income, pain and suffering, emotional distress, or similar damages, even if company has been advised of the possibility of such damages. In no event will the collective liability of company and its subsidiaries, affiliates, licensors, service providers, content providers, employees, agents, officers, and directors, to any party (regardless of the form of action, whether in contract, tort, or otherwise) exceed the greater of $100 or the amount you have paid to company for the applicable content, product or service out of which liability.

Indemnity

You will indemnify and hold Company, its subsidiaries, affiliates, licensors, content providers, service providers, employees, agents, officers, directors, and contractors (hereinafter known as the “Indemnified Parties”) harmless from any breach of these Terms of Use by you, including any use of Content other than as expressly authorized in these Terms of Use. You agree that the Indemnified Parties will have no liability in connection with any such breach or unauthorized use, and you agree to indemnify any and all resulting loss, damages, judgments, awards, costs, expenses, and attorney’s fees of the Indemnified Parties in connection therewith. You will also indemnify and hold the Indemnified Parties harmless from and against any claims brought by third parties arising out of your use of the information accessed from this site.

Information you provide

You may not post, send, submit, publish, or transmit in connection with this site any material that:

1. You do not have the right to post, including proprietary material of any third party

2. Advocates illegal activity or discusses an intent to commit an illegal act

3. Is vulgar, obscene, pornographic, or indecent

4. Does not pertain directly to this site

5. Threatens or abuses others, libels, defames, invades privacy, stalks, is obscene, pornographic, racist, abusive, harassing, threatening or offensive

6. Seeks to exploit or harm children by exposing them to inappropriate content, asking for personally identifiable details or otherwise

7. Infringes any intellectual property or other right of any entity or person, including violating anyone’s copyrights or trademarks or their rights of publicity

8. Violates any law or may be considered to violate any law

9. Impersonates or misrepresents your connection to any other entity or person or otherwise manipulates headers or identifiers to disguise the origin of the content

10. Advertises any commercial endeavor (e.g., offering for sale products or services) or otherwise engages in any commercial activity (e.g., conducting raffles or contests, displaying sponsorship banners, and/or soliciting goods or services) except as may be specifically authorized on this site

11. Solicits funds, advertisers or sponsors

12. Includes programs which contain viruses, worms and/or Trojan horses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications

13. Disrupts the normal flow of dialogue, causes a screen to scroll faster than other users are able to type, or otherwise act in a way which affects the ability of other people to engage in real time activities via this site

14. Includes MP3 format files

15. Amounts to a ‘pyramid’ or similar scheme

16. Disobeys any policy or regulations established from time to time regarding use of this site or any networks connected to this site

17. Contains hyper-links to other sites that contain content that falls within the descriptions set forth above

Although under no obligation to do so, our Company reserves the right to monitor use of this site to determine compliance with these Terms of Use, as well as the right to remove or refuse any information for any reason. Notwithstanding these rights, you remain solely responsible for the content of your Submissions. You acknowledge and agree that neither Company nor any third party that provides Content to Company will assume or have any liability for any action or inaction by Company or such third party with respect to any Submission.

Security

Any passwords used for this site are for individual use only. You will be responsible for the security of your password (if any). Company will be entitled to monitor your password and, at its discretion, require you to change it. If you use a password that Company considers insecure, Company will be entitled to require the password to be changed and/or terminate your account.

You are prohibited from using any services or facilities provided in connection with this site to compromise security or tamper with system resources and/or accounts. The use or distribution of tools designed for compromising security (e.g., password guessing programs, cracking tools or network probing tools) is strictly prohibited. If you become involved in any violation of system security, Company reserves the right to release your details to system administrators at other sites in order to assist them in resolving security incidents. Company reserves the right to investigate suspected violations of these Terms of Use.

Company reserves the right to fully cooperate with any law enforcement authorities or court order requesting or directing Company to disclose the identity of anyone posting any e-mail messages, or publishing or otherwise making available any materials that are believed to violate these Terms of Use.

By accepting this agreement you waive and hold harmless company from any claims resulting from any action taken by company during or as a result of its investigations and/or from any actions taken as a consequence of investigations by either the company or law enforcement authorities.

Claims of copyright infringement

Pursuant to Title 17, United States Code, Section 512©, notifications of claimed copyright infringement should be sent to Service Provider’s Designated Agent.

Privacy Policy

You also agree to accept our Privacy Policy by accepting the Terms of Use stated within.

Miscellaneous

These Terms of Use will be governed and interpreted pursuant to the laws of North Carolina, United States of America, notwithstanding any principles of conflicts of law. You specifically consent to personal jurisdiction in North Carolinian connection with any dispute between you and Company arising out of these Terms of Use or pertaining to the subject matter hereof. The parties to these Terms of Use each agree that the exclusive venue for any dispute between the parties arising out of these Terms of Use or pertaining to the subject matter of these Terms of Use will be in the state and/or federal courts in Guilford County, North Carolina. If any part of these Terms of Use is unlawful, void or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions. These Terms of Use constitute the entire agreement among the parties relating to this subject matter. Notwithstanding the foregoing, any additional terms and conditions on this site will govern the items to which they pertain. Company may revise these Terms of Use at any time by updating this posting.

Membership Terms and Rules

PLEASE READ THESE TERMS OF USE CAREFULLY. BY ACCESSING, USING AND PARTICIPATING AS A MEMER OF CALL CENTER COACH (“CCC”), YOU AGREE TO BE BOUND BY THE TERMS DESCRIBED HEREIN AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT PARTICIPATE AS A MEMBER OF CALL CENTER COACH.

To also review our full privacy policy please click here.

These Rules and Terms do not alter in any way the terms or conditions of any other agreement you may have with Call Center Coach, or its subsidiaries or affiliates, for products, services or otherwise. You hereby represent and warrant that you are able to accept these Rules and Terms, AND BY YOUR USE AND MEMBERSHIP IN CCC, YOU SPECIFICALLY AGREE TO ABIDE BY THEM. THESE RULES AND TERMS ARE VOID WHERE PROHIBITED BY LAW, AND THE RIGHT TO ACCESS AND USE ANY CCC PROPERTIES OR GROUPS IS REVOKED IN ANY SUCH JURISDICTION.

CCC reserves the right to change or modify Membership Rules and Terms or any policy or guideline at any time and at its sole discretion. You hereby waive any right you may have to receive specific notice of changes or modifications to membership Rules and Terms. Therefore, you should periodically review these Rules and Terms and all applicable CCC Terms and policies, as any changes or modifications will be effective immediately once they have been posted online. Your continued use in CCC following the posting of changes or modifications will confirm your acceptance of those changes or modifications. If you do not agree to changes or modifications, you must stop using CCC.

Copyright and Limited License

Unless otherwise indicated, and all content and other materials provided by CCC, including, without limitation, the logo, designs, text, graphics, pictures, information, data, software, sound files, other files and the selection and arrangement thereof (collectively, the “CCC Content”) are the proprietary property of Call Center Coach and Influence to Action, Inc. or its sponsors or licensors and are protected by U.S. and international copyright and/or other intellectual property laws.

Subject to these Terms, CCC grants you a limited, non-exclusive, non-sublicensable and fully revocable license (“CCC License”) to access and use CCC and CCC Content during the time that you are in compliance with these Terms.

Participation in the CCC

Your use of CCC shall be for non-commercial purposes, which means you shall not copy or redistribute CCC content for any reason other than your personal or internal company use.

Each person and person in your organization shall protect their individual log-in information solely for their individual use. In addition, you shall not:

  • Attempt to use the CCC to harass, abuse or harm, or to advocate or incite harassment, abuse or harm of another person or group.
  • Post any abusive, threatening, obscene, defamatory, libelous, or racially, sexually, religiously, or otherwise objectionable or offensive content or information or any content or information that contains nudity, excessive violence, or offensive subject matter or that contains a link to such content.
  • Solicit or attempt to solicit personal information from other Members of CCC, or harvest or post anyone’s private information, including personally identifiable or financial information in or through the use of CCC.
  • Advertise, spam or distribute any malware, spyware or other malicious content in or through CCC.
  • Engage in any illegal conduct or intentionally or unintentionally violate or promote the violation of any applicable laws or regulations.
  • Reverse engineer, de-compile, disassemble, decipher or otherwise attempt to derive the source code for any underlying software or other intellectual property used by CCC.
  • Attempt to gain unauthorized access to CCC, Member accounts registered to others or to the computers, servers, or networks connected to CCC by any means other than the CCC’s user interface.
  • Disrupt or overburden any computer or server used by or in CCC, or become involved in any type of attack (including but not limited to distribution of a virus and denial of service attacks), or in any other way attempt to disrupt CCC or any other Member’s use or enjoyment of CCC.
  • Disrupt CCC in any manner (including but not limited to using automation software, bots, hacks, mods or any software designed to modify or interfere with CCC or CCC experience).

Member Content

Members are responsible for any content or information they post or transmit in CCC, and CCC assumes no responsibility for the conduct of any Member submitting any content or for the information transmitted by any Member. You shall not make available in CCC any material or information that infringes any copyright, trademark, patent, trade secret, right of privacy, right of publicity, or other right of any person or entity, or impersonates any other person.

CCC assumes no responsibility for monitoring CCC for inappropriate or illegal content or conduct, and has no obligation to monitor Member content. To the extent CCC becomes aware of any Member content, it shall have the right, in its sole discretion, to edit, refuse to post, or remove any Member content. CCC may monitor and/or record your communications while you are using CCC, and you hereby provide your irrevocable consent to such monitoring and recording.

Member Submissions

The CCC experience may provide you and other Members the opportunity to submit questions, comments, suggestions, ideas, plans, notes, drawings, original or creative materials or other information about CCC (“Submissions”). Submissions, however they are transmitted, are non-confidential as between you and CCC and shall become the sole property of CCC upon receipt. CCC shall own, and you hereby assign to CCC, all right title and interest, including all intellectual property rights, in and to such Submissions, and CCC shall be entitled to the unrestricted use and dissemination of these Submissions for any purpose, commercial or otherwise, without acknowledgment or compensation to you. You agree to execute any documentation required by CCC (in its sole discretion) to confirm such assignment to, and unrestricted use and dissemination by, CCC of such Submissions.

Third-Party Content or Advertising

CCC may, from time to time, provide third-party content and may provide, as a service, links to webpages and content of third parties (“Third-Party Content”). CCC does not monitor or have any control over any Third-Party Content or third-party websites. Unless otherwise expressly stated by CCC, CCC does not endorse or adopt, and is not responsible or liable for any Third-Party Content. CCC does not make any representations or warranties of any kind regarding the Third-Party Content, including, without limitation, any representations or warranties regarding its accuracy, completeness or non-infringement. CCC undertakes no responsibility to update or review any Third-Party Content, and Members use such Third-Party Content contained therein at their own risk.

DISCLAIMER

CCC and https://www.callcentercoach.com is owned and operated by Influence to Action, Inc and may contain affiliate links or other forms of monetization or paid membership.

The compensation received may influence the content, topics or posts made by CCC. That content, advertising space or post may not be identified as paid or sponsored content.

CCC is never directly compensated to provide opinion on products, services, websites and various other topics. The views and opinions expressed by CCC are purely those of the authors. If we claim or appear to be experts on a certain topic or product or service area, we will only endorse products or services that we believe, based on our expertise, are worthy of such endorsement. Any product claim, statistic, quote or other representation about a product or service should be verified with the manufacturer or provider.

CCC makes every attempt to avoid any content which might present a conflict of interest.

CCC makes no representations, warranties, or assurances as to the accuracy, currency or completeness of the content contained on CCC or any sites linked to or from this site.

Eligibility to Use the CCC

CCC does not intent to provide membership to anyone under the age of 18. If you are under the age of 18, you may only use CCC under the supervision of a parent or legal guardian who agrees to be bound by these Rules and Terms.

To use CCC, you must comply with these Rules and Terms, and have a valid CCC account and membership in good standing. You are responsible for maintaining the security of your account and ensuring that no unauthorized person has access to your account. In the event an unauthorized person gains access to your account, you must notify CCC immediately at support@callcentercoach.com. If you have previously been suspended or removed from CCC or any other sites or services operated by CCC, than you may not access or use CCC. By signing into CCC, you are representing and warranting that you haven’t been suspended or removed from CCC or any CCC service (“Service”).

All Sales Final

You agree that all sales of CVE Memberships and sponsorships are final. No refunds will be given beyond CCC’s 30-day refund to new CCC Basic, Plus or Premium memberships. You agree to pay all fees and applicable taxes incurred by you or anyone using an Account registered to you.

Member Disputes

You are solely responsible for your interactions in CCC with other Members and any other Parties with whom you interact through CCC and/or CCC Services. CCC reserves the right, but has no obligation to become involved in any way in these disputes.

As a condition of using CCC, you release CCC (and CCC and Influence to Action, Inc’s shareholders, partners, affiliates, directors, officers, subsidiaries, employees, agents, suppliers, licensees, distributors) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with any dispute you have, or claim to have, with one or more Members of CCC.

DMCA

CCC’s policy is to respond to notices of alleged infringement that comply with the Digital Millennium Copyright Act (“DMCA”). Copyright infringing materials found within CCC can be identified and removed via the ClearAction Continuum DMCA compliance process posted at https://www.callcentercoach.com/terms-of-use/dmca/. You agree to comply with such process in the event you are involved in any claim of copyright infringement to which the DMCA may be applicable.

Privacy

Your privacy is important to CCC. Please carefully review the CCC privacy policy at https://www.callcentercoach.com/privacy-policy/, which is incorporated by reference into this Agreement. CCC’s privacy policy details the way information about you is collected, used and disclosed.

Account Ownership

CCC owns your Account and the content generated by you. You agree that you do not own the Account created for your use in CCC, nor do you own any data CCC its partners store on their servers (including without limitation, any data representing or embodying any or all CCC content or content submitted by you).

Termination

Notwithstanding any of these Rules and Terms, CCC reserves the right, without notice and at its sole discretion, to terminate your license to use CCC and block or prevent your future access to, and use of, CCC.

Questions

If you have any questions about these Terms and how they relate to the CCC, please email support@callcentercoach.com with the subject line “Terms Question”.