I’m Jim Rembach, President of Call Center Coach and I work with organizations to help them rapidly develop the leadership skills of emerging and existing frontline supervisors in contact centers.
Our blended learning academy provides a virtual learning environment that includes a Professional Community of Practice, Boot Camps, Micro-learning, on-demand learning, industry insights, mastermind webinars, and a Supervisors Success Path Course that lead to certification.
This type of framework approach has revolutionized skill development in other industries and taken learning quality from 9 to over 90% and I’ve brought this type of system to our industry. And learning in this way is fast and more affordable than all other methods.
Long-time industry pioneers like Penny Reynolds who co-founded The Call Center School and Jim Moylan of CallCenterJobs.com said this is exactly what our industry needs. Penny even said – Call Center Coach has no competition.
And Michael Pace, President, Northeast Contact Center Forum said, “There’s nothing else out there that addresses how to take a successful agent and develop them into a successful supervisor – until now.”
I was a former frontline supervisor myself that was subjected to the same experience that frontline leaders have today. It’s this same experience that causes over 50% of supervisors to fail.
I am on a mission to disrupt contact center supervisor training forever – and I’d love to give you a walkthrough of the virtual system that’s going to help me do it.
On this page, you will find a link to my booking tool. Just click on it and find a day and time that works best for you and I to meet. On our call, I will also give you a copy of our Supervisor Success Blueprint and a special view into how we disrupt agent coaching and training as well.
I am thrilled to go on this journey with you and I look forward to meeting with you soon.