Privacy Policy

We respect the privacy of every individual who visits our website or uses our products and services.

We collect different types of information for different services. Generally, we collect basic Contact Information (Name and Email) for our email lists or complimentary content, and standard payment information to give you access to our Products and Services, in order to support Account creation, log in, Product & Content access, License and Invoice access, and other Account Management Functions. Your data is private by default. ​We do not track your personal or contact information other than to provide you the service you have signed up for.

This Privacy Policy is our commitment to transparency in communicating how we collect and process the information that is collected from you, as well as the choices you have with respect to the information.

Email Notifications

If you signup for our products (free or paid) and services, you will receive emails from us about the products and services that you’ve signed up for. In addition, you may receive occasional promotional emails, special discount offers and other important messages and announcements about our products, services and contact center related content.

We respect your privacy. We will never sell, rent, lease or give away your information to any third party. Nor will we send you unsolicited email. You may unsubscribe from our mailing list at any time by clicking the unsubscribe link in the footer of each email sent.

If you’d like to stay on our lists and continue getting emails from us about our products and services, no further action is required.

Pe​rsonal Information

We collect personal information from you, such as:

  • Your first name​
  • Your last name
  • Your email address
  • Your password is encrypted, meaning it can not be read or accessed by anyone
  • Your IP address

Purchase information: We collect your purchase date, amount paid, coupons used and most recent login dates and times. We do NOT store any of your financial information.  All your payment information is handled by Stripe.com or Paypal.com. Any payment information you enter on this site is encrypted and handled by the payment processors themselves.

You can access, change or remove your personal information on the My Profile page at any time. We will delete your account upon your request, when you contact us.

At any time, you may request your information to be exported and sent to you for review, and we promptly honor any requests by you to have your account deleted and forgotten. Please note without an account, you’ll not be able to login to our website and access your products or services.

We collect information about you while going through Courses & Assessments.

What we collect and store

While you visit our eLearning platform, we’ll track:

  • Courses you have started, including the time you have started them
  • Courses you have completed, including the time you have completed them
  • Lessons you have completed, including the time you have completed them
  • Learning Paths you have chosen within courses
  • Going through Assessments will store your answers, assessment status & the timestamp of your last interaction with the assessment

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators, Data Officers, Platform Managers and Individual Courses Managers/Instructors can access data.

Our team members have access to this information to improve the training program & to support you on your learning journey.

If you wish to receive a copy of or have your data erased from our platform please get in touch with our data officer: (jim[@]callcentercoach.com).

We collect information & data about you while purchasing Content.

What we collect and store

While you purchase on our platform, we’ll track:

  • The Content or Membership you have purchased & when
  • The Content or Membership you have renewed & when

Who on our team has access

Members of our team such as administrators, platform managers and individual courses managers and instructors have access to the information you provide us. They can access data.

Cookies

We may elect to use free signup forms for complimentary content and bonus offers and set a cookie to make sure it is not shown to you every time. But we do not track your information in any other way.

Whenever a buyer clicks on an affiliate link from any one of our products or services, a cookie is set on the visitor’s browser, and is used to track the affiliate who referred the visitor to our websites. If the visitor goes on to sign-up or purchase any our products, the affiliate cookie helps us reward the affiliate with any commissions. The cookie contains just the “id” number of the referring affiliate and no other details.

When you login, if you select “Remember Me”,  your login will persist for two weeks. If you ​log out of your account, the login cookies will be removed.

Analytics & Social

This website uses tracking software (Google Analytics) to monitor its visitors to better understand how they use it. The software will save a cookie to the visitor’s computer’s hard drive in order to track and monitor their engagement and usage of the website, but will not store, save or collect personal information.

We also use Facebook & Google Ad-Tracking pixels on our pages for Facebook or Google Retargeting. ​

Who we Share your Data with

We use Stripe.com and PayPal to process payments. Any credit card information entered on this site is encrypted and processed by the respective payment processors.

We operate a mailing list using MailChimp. When you sign up for a free content or paid membership, you may be added to a mailing list managed at MailChimp. This mailing list is used to send you information about our products and services, discounts and special offers, complimentary content, occasional promotional emails, news and announcements, and other relevant emails. You can unsubscribe from the mailing list at any time by clicking the unsubscribe link in the footer of each email sent. You may also use the unsubscribe link to modify your email preference.

Agreeing to our Privacy Policy

By using our site, you agree to us using your data in accordance with this Privacy Policy. There are certain services that we may not be able to provide if you do not choose to provide relevant information.  When asked to provide certain personal information you may decline, but where such is necessary to provide a service or feature, your use of that service or feature may be restricted as a result.

This Privacy Policy applies to CallCenterCoach.com, Call Center Coach Academy and any of our other websites, products or services hosted or delivered through other websites, all of them under Influence to Action, Inc.​

Revisions to this policy

Our Company reserves the right to revise, amend, or modify this policy, our Terms Of Use & Service agreement, and our other policies and agreements at any time and in any manner, by updating this posting.

Where to direct questions about our privacy policy

If you have any questions about this Privacy Policy or the practices described herein, you may contact us through the contact information provided on this website.

Agreeing to our Privacy Policy

By using our site, you agree to us using your data in accordance with this Privacy Policy. There are certain services that we may not be able to provide if you do not choose to provide relevant information.  When asked to provide certain personal information you may decline, but where such is necessary to provide a service or feature, your use of that service or feature may be restricted as a result.

This Privacy Policy applies to CallCenterCoach.com, Call Center Coach Academy and any of our other websites, products or services hosted or delivered through other websites, all of them under Influence to Action, Inc.​