The Call Center Supervisor Success Path was developed by Call Center Coach (founded 1999) more than a decade ago and it’s been converted into elearning modules and made available on-demand.
Our Supervisor Success Path Model helps your frontline leaders focus on the 6 core competencies that have created successful supervisors. No more guessing and seeking information that might work. No more failures because of promoting your best agent to become a failing supervisor.
They are presented with the most important and relevant trainings and to-dos. They will know exactly what to focus on and what NOT to.
Think of the Supervisor Success Path as the GPS of their supervisor career or the “YOU ARE HERE” marker on the call center leadership map. They will now know where they are in their career development and how to get where they need to go.
The Supervisor Success Path makes growing their career as straightforward and simplified as possible.