We Help Rapidly Accelerate The Performance Of

Your Frontline Supervisors

What Is Call Center Coach?

Just what you need, when you need it.

Call Center Coach Academy is an online elearning and peer-driven member community that provides everything a growing call center supervisor/lead/manager needs.

It includes the Supervisor Success Path (based on the six competencies needed to be a successful supervisor) on-demand learning modules which leads your frontline leaders to become a Certified Call Center Supervisor. Unlike other programs where you pay more than $2,900, they can take it at their own pace anywhere, anytime. Instead of a once and done development solution, at Call Center Coach we give them step-by-step guidance, support, and additional learning opportunities from a private community of peers and experts.

With Call Center Coach, your people get the 3 core things every frontline supervisor needs…
Call Center Coach Community
#1 – A Close-Knit Community they will fall in love with.

Learning experts have revealed that learning and development is greatly enhanced with professional learning communities of practice. With millions of supervisors in the call center industry, Call Center Coach has the only Supervisor Exclusive Community that provides on-demand learning and enables and guides members to success. Members get relevant, realistic, and rapid development opportunities, industry insights and much more.

PLUS: We mange the community daily and monitor questions and answers for appropriate direction to your internal departments for assistance.

#2 – Personal Advice

to help them move forward faster.

We help to build confidence, success, and deliver greater value to your company. Your frontline leaders will improve their employee AND customer engagement skills. Their skill development will be accelerated and they will gain greater perspective from interacting with peers from around the globe.

With our peer-driven community, monthly Q&A and Mastermind webinars, plus everything we share from behind-the-scenes in the industry, they will receive tons of up-to-date guidance, personalized feedback, and inspiration to move forward faster.

Get Personal Advice
#3 – Customized Trainings
with our Supervisor Success Path

The Call Center Supervisor Success Path was developed by Call Center Coach (founded 1999) more than a decade ago and it’s been converted into elearning modules and made available on-demand.

Our Supervisor Success Path Model helps your frontline leaders focus on the 6 core competencies that have created successful supervisors. No more guessing and seeking information that might work. No more failures because of promoting your best agent to become a failing supervisor.

They are presented with the most important and relevant trainings and to-dos. They will know exactly what to focus on and what NOT to.

Think of the Supervisor Success Path as the GPS of their supervisor career or the “YOU ARE HERE” marker on the call center leadership map. They will now know where they are in their career development and how to get where they need to go.

The Supervisor Success Path makes growing their career as straightforward and simplified as possible.

Featured in:

Call Center Coach Academy is the only learning and development solution that is exclusively for supervisors and emerging frontline leaders. No more information overload and lack of direction. No more wasted money, time, or effort. Just results.

Certify Your Supervisors

…validate and acknowledge their skills and competencies by enrolling them in Call Center Coach.


What Trainings Will They Be Given?
Here’s a small taste of what they get (and learn)

They will learn how to develop a vision and mission that can be operationalized, and how to monitor and coach to foster the spirit of team work for winning results. they will learn ways to create an environment for enthusiastic, productive and satisfied employees.

They will learn how to wow customers, anticipate future needs with continuous improvement initiatives and creative innovation. How to listening effectively to what agents tell them, what your customers are saying, and then using good judgment in decisions.

They will better identify how to get results while being fiscally responsible. And learn how to prioritize competing initiatives, create measures, policies and procedures to meet bottom line results, and proactively plan for success. And find winning ways to deal with performance issues.

They will learn how to communicate with multiple channels and departments. Improve their influence skills so new ideas get adopted, use specific tools to persuasively present their position. And find out how to leverage diversity and others’ perspectives.

Uncover how to foster communication, and create an open environment for others to exchange ideas and tools to create for understanding complex information. Learn the important tools to prepare and manage change for a positive impact on their team and organization.

Discover how to stay up to date and understand the industry, how to assess the competition, and expected future developments and challenges. Know how the business operates and analyze potential impacts of decisions to establish themselves as a valued member of the organization.

Let Us Train and Equip Your Supervisor Team For You

1:1 or Group Coaching

Personalized Call Center Supervisor Coaching

Our PLUS and PREMIUM Members can receive tailor-made content & courses for specific learners or groups of learners and receive special support, service, and assistance. Each member or groups of members experience private, secure and real-time live chats & conversations with coaches. Both member and coach can easily share files between each other, publish private action plans, call replays, share links from around the web and more. Specialized coaches in your organization may also be included as part of specific coaching sessions.

Personalized Learning

A virtual classroom for each individual member or group of members. Get a personal coaching experience with specific and private learning.

Live Conversations

Private, secure 1:1 or group conversations. No page reload is necessary; new comments are visible immediately on any device.

Private Content

Tailor-made and special content, courses, lessons, files, and action plans for specific members or groups of members are private and not available to other members.

Email Notifications

Members and coach get notified by email each time a conversation is updated, allowing for the ability to keep moving forward on time.

Conversation Search

Nothing gets ever lost. A dedicated search box enables members to easily and quickly search through the conversation history.

Works On Any Device 

No matter if you’re on your mobile, tablet or desktop. All personalized learning features work flawlessly everywhere.

Call Center Coach is the destination for supervisor success

We’re specifically dedicated to frontline supervisor success

Unlike other learning and development options that have no community to learn from or that provide a mix of learning that has no success path specific to the frontline leader, the Call Center Coach Academy is focused. Without focus, it’s kinda like having freedom to access all 250,000+ volumes on leadership on Amazon…in other words – pointless.

We help contact center supervisors improve their performance, grow their career, live a better life, and not waste time on pointless efforts.

We’ve been there, and we get it.

That’s exactly why we created Call Center Coach: the only Supervisor eLearning and Membership Community that gives your frontline leaders a customized system to create success.

In short, members of Call Center Coach get…

  • Call Center Coach’s Supervisor Success Path– modules, tools, and certification
  • Access to a Private Facebook Group – join like-minded supervisors and experts to gain perspective and support in a safe place to ask questions
  • Support from Coaches with over 200 years of collective experience
  • 1:1 or Group Coaching – Plus and Premium Members receive dedicated coaching to accelerate their success path
  • QuickWins – short on time? No problem. Make a difference…quickly
  • QuickTips – short bite-size videos with chunks of insight
  • 14-Day Call Center Coach Boot Camp– targeted accountability challenges where members commit to getting ONE thing done, every day, for 14 days
  • LIVE Mastermind Webinars– members get targeted advice to develop skills faster
  • Monthly LIVE Q&A Webinars– come ask questions and get answers
  • Inside the Industry – get an insider’s look into industry events, trends, and the hype to avoid
  • Meetup Groups via our “In the Huddle” program
  • A 30-day money back guarantee
We created Call Center Coach because we wanted to create a TON of value

Just to recap the value of joining Call Center Coach…

  • Gain an invaluable community and network of like-minded call center supervisors, all with similar goals, all interested in supporting one another as they succeed, together.
  • Improved performance REGARDLESS of where they are now, take skills to the next level, whatever the next level looks like.
  • Aet access to the Supervisor Success Path trainings and any additional tools, at NO extra cost. (That’s OVER $1,800 of value right there.) And remember, going to a once-and-done conference will cost you more than $5,000 per person!
  • Access to not only our exclusive supervisor trainings, but also LIVE webinars where we’ll answer questions, mastermind with new members, and show an insider’s look of the industry. This ALONE is worth over $1,100 per month.
  • They’ll be invited to attend special events, which ONLY Call Center Coach members have exclusive access to…
  • They will have all the steps they need to improve performance from where they are to where you want them to be.

Try it RISK-FREE with our 30-Day Money Back Guarantee

Just like you, we’re so committed to providing good service and the best possible experience, that if you are not satisfied with your membership we offer a 30-Day Money Back Guarantee*.

Try it for yourself, and if you don’t see the tremendous value that Call Center Coach Membership gives you in the first 30 days, simply let us know and we’ll refund your money—no questions asked.

*To guard against unmet expectations—by people less honest and committed than you—we ask that you make a personal promise to do your best to engage with your membership and to use the resources for your own personal benefit.

All of our paid membership plans include:


Become a smarter, more experienced frontline supervisor with Call Center Coach’s Supervisor Success Path elearning modules, videos, and tools


Short on time? No problem. With Call Center Coach’s QuickWins you receive practical instructions to make improvements. Time is limited and scarce in contact centers and sometimes you just want to make a difference…quickly

Contact Center Supervisor fast tips


Short bite-size videos with chunks of insight. Call Center Coach’s QuickTips provide rapid reflection and eye-opening ideas into your daily humps and hurdles. These perfect-sized videos provide the just-in-time insight everyone needs

Weekly Contact Center Q and A webinars


Get your questions answered. Unscripted, unfiltered, totally enlightening. Recordings of webinars are available for later replay and revisiting


Become a smarter, more experienced frontline supervisor with Call Center Coach’s Supervisor Success Path elearning modules, videos, and tools


Get targeted advice from special guest experts and practitioners to help them move onward and upward with their frontline leadership skills


Access to Call Center Coach’s Private Facebook Group of like-minded supervisors and seasoned experts in a community of practice that supports one another to succeed

Get Moving

Developing supervisors takes time, but how long it takes is all up to YOU.

We’re simply here to help you be as strategic and supported as possible with the precious time you have.

Why waste another minute, enroll your frontline leaders now.