How to Supercharge Contact Center Agent Performance, Onsite & @Home

Click “Register Now” to check for webinar times

PRESENTERS

Melissa Pollock

Customer Success Officer for AmplifAI, writer, speaker, contact center thought leader.

President, Call Center Coach and Certified Emotional Intelligence practitioner. Host of the Fast Leader Show podcast.

What we’ll cover in this training…

  • How to engage and empower Agents to take independent action on their performance.

  • How to get Supervisors to focus in on the right team members, and the right opportunity, at the right time.

  • How to deliver Agents bite-sized, personalized training, when they need it and how they need it.

  • How to accurately identify which Supervisors are effective and which are not.

Perhaps the most important element in your success and the success of your call center is your ability to know with certainty that the old ways of doing things will not lead to new success! Leap forward and attend this training to supercharge your future.

How to Supercharge Contact Center Agent Performance, Onsite & @Home

Regardless of strategies or personnel, are you still struggling to get frontline agents to show-up, buy-in, step-up, improve performance, and stay?

The future of your success in contact centers and in your contact center is contingent on how you impact performance in ways that are both immediate and sustainable. And it doesn’t matter whether your agents are on-site, at-home, full-time, part-time, or temporary – you must deliver on performance.

Attend this webinar, get a complimentary Bonus Pack and learn how to manage your people to deliver significantly more consistency, efficiency, and results. And you’ll learn how to Supercharge it.

Over the last 20 years in Contact Centers, BPOs and direct, there’s been outstanding performers that have been able to consistently outperform all others. Now is the time for you to learn what they know and to avoid the mistakes they’ve already made.

What is your unifying factor across people, processes, and technology?  Data!  Data can illuminate performance trends and opportunities, drive actions and tools, and boost activities and effectiveness. But we all have data, so how do you harness and then operationalize data to unlock new levels of engagement and performance in people?  Register now to find out!

What we’ll answer in this training:

  • How to engage and empower Agents to take independent action on their performance.
  • How to get Supervisors to focus in on the right team members, and the right opportunity, at the right time.
  • How to deliver Agents bite-sized, personalized training, when they need it and how they need it.
  • How to accurately identify which Supervisors are effective and which are not.

Perhaps the most important element in your success and the success of your call center is your ability to know with certainty that the old ways of doing things will not lead to new success!  Leap forward and attend this training to supercharge your future.

What’s in your Complimentary Bonus Pack?

  • 4 Types of Behaviors: The Coach’s Preparation Checklist
  • The Coaching Conversation Tip Sheet – The A to Z of What to Say!
  • Coaching Remote Workers Tip Sheet
  • Coaching Top Performers Tip Sheet
  • Coaching Effectiveness Evaluation Scorecard

Seminar Leaders

Melissa Pollock is Customer Success Officer for AmplifAI Solutions Inc. She is a writer, speaker, Learning & Development leader, and Contact Center Operations and Human Performance Improvement consultant. Melissa loves and leverages language and behavior science in everything she supports; she specializes in top-down transformative coaching, as well as communications and leadership development, onboarding and quality assurance redesigns, content development and training, and strategy/vision/mission/goal alignments. Visit the AmplifAI blog for Melissa’s articles and insights.

Jim Rembach is the President of Call Center Coach and Host of the Fast Leader Show podcast. He’s a certified Emotional Intelligence practitioner and former call center supervisor and a founding member of the Customer Experience Professionals Association’s CX Expert Panel, Advisory Board Member for Customer Value Creation International (CVCI), Advisory Board Member for CX University, and an ICMI Top 50 Thought Leader and CX Influencer with IQPC. Jim has authored nine ebooks regarding contact center quality, employee engagement, and customer-focused leadership development. He is a frequent speaker at industry events and is a featured contributor to Customer Think, ICMI, Contact Center Pipeline, CCW Digital, and has been published and referenced in numerous trade publications and articles.

Keep Learning with More Popular Training Webinars

How Do Your Call Center Supervisors Measure Up Training