Contact Center SummitThe Contact Center Virtual Summit is a 3-week contact center event and the world’s largest virtual contact center conference.

Taking place from July 7th through 27th, this event features a focus on frontline agent performance during the entire contact center agent life cycle. If you’re a solution provider that has solutions that are used on the frontline or improves the performance of the frontline, then I’d like to give you the opportunity to put forward your solution or case study to present at the event.

Along with its sister event, the Customer Experience Success Summit classified as the largest virtual customer experience event in the world, attendees can access all sessions on demand from the comfort of their own office or home.

A short-list of those scheduled to appear at the Summit include: Shep Hyken, Nate Brown, Kate Nasser, Justin Robbins, Natalie Calvert​, Neal Topf, Ricardo Saltz Gulko, Simon Blair, Amy Radin, and Stuart Discount, so you will be in the midst of a great speaker line up. See the growing line up here.

Contact Center Virtual Summit facts:

  • 21-day event
  • A full week of speaker sessions
  • Demo Week
  • 14-day Virtual Boot Camp
  • 35+ Speakers
  • 100+ “use-today” tools
  • Open Q&A Webinar
  • Public Facebook Community for Peer Discussion

Agent performance topic sessions include:

  • How to Hire Right
  • Successful on-boarding
  • High-Performance Agent Development
  • Leadership that Engages
  • Unleashing Agent Retention

So, if you are from an end-user contact center or solution provider and interested in sharing your solution or case study, all you need to do is:

Graft a 50-word summary of what you’ve done or plan on doing to achieve success in agent performance

Email jim [at]

I look forward to partnering with you to deliver a positive impact to the world.

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