12 Ways To Show Some Love To Supervisors

80% of contact center agents leave because of their relationship with their immediate supervisor. But with all relationships, it's much better to give first - so that you shall receive. Follow these tips for building a better relationship with your Supervisor. She’ll likely love you for it! Your Supervisor today is like that elementary school teacher that you are [...]

February 14th, 2019|Categories: Uncategorized|0 Comments

Reality Check: Are your customers channels or people?

I’m cursed. Are you? For years I fell into a trap that I see many in the contact center industry fall in to. It’s the trap of managing workflow for efficiency. I need to be careful not to manage queues of interactions because that’s how it’s always been done. My reality check is to remember, those are people in [...]

Declaring Victory in the War on Contact Center Agent Performance

Some wars seem to rage on forever. Whether you’re fighting the battle to stop eating that dessert you love that’s bad for you, or you continuously battle a war with contact center agent performance, it’s time for you to enjoy the sweet taste of victory. In more than twenty years in the contact center industry, improving agent performance has [...]

Contact Center Supervisor Training – Contact Center Fitness Boot Camp

Supervisor training with Call Center Coach's virtual boot camps can take on a variety of developmental areas. A primary mission in modern learning is to disrupt the the old-school ways of training and provide ways for modern learners to be more engaged and to "do" new things, instead of just learning about it. Virtual boot camps provide a hands-on [...]

Contact Center Technology Finally Enables You to Be Customer Centric

Do you remember that joyous feeling when the thing preventing you from having an easier life was removed? Can you remember what it feels like when the elephant that was sitting on your chest finally gets up? Have you ever experienced relief when that huge barrier preventing you from being more customer centric was finally removed? The irony of [...]

With gratitude for YOU!

As 2018 draws to a close and you reflect on the year, I want to express my deepest gratitude for YOU - the friends and supporters of Call Center Coach. I am grateful that, because of you, Call Center Coach is the most sought-after place where existing and emerging contact center supervisors can - in a modern way connect [...]

Load More Posts
It imacts every KPI you measure!

Learn about your biggest opportunity...

Don't miss the World's Largest Virtual Conference. Attend for FREE!
100 Use-Today tools and over 35+ Speakers. Save travel and time. 
This website uses cookies to give you the best possible experience. By using this site, you are providing consent to having cookies placed on your device; but don't try to eat them. I Understand