What Is Call Center Coach?
Just what you need, when you need it.
Call Center Coach is an online elearning and peer-driven member community that provides everything a growing call center supervisor/lead/manager needs.
It includes the Supervisor Success Path (based on the six competencies needed to be a successful supervisor) on-demand learning modules which leads you or your team members to become a Certified Call Center Supervisor. Unlike other programs priced at over $2,900, you can take it at your own pace anywhere, anytime. You get to create your own success with our step-by-step guidance, and support from our private community of peers and experts.
With Call Center Coach, you’ll get the 3 core things every frontline supervisor needs…
#1 – A Close-Knit Community that you’ll fall in love with.
Learning experts have revealed that learning and development is greatly enhanced with professional learning communities of practice. With millions of supervisors in the call center industry, Call Center Coach has the only Supervisor Exclusive Community that provides on-demand learning and enables and guides members to success. Members get relevant, realistic, and rapid development opportunities.
So, if you’ve been looking for other supervisors who are as devoted, ambitious, and committed to success as you are…and want it fast: you’re in the right place!
PLUS: Our In the Huddle program will link you up with members that are interested in connecting geographically or within industry, so you can get more value out of your membership!
#2 – Personal Advice
to help you move forward faster.
Build your confidence, help more people be successful, deliver greater value to your company and improve your employee and customer engagement skills. Obtain greater success! Accelerate your career path, we’re at your fingertips.
With our peer-driven community, monthly Q&A and Mastermind webinars, plus everything we share from behind-the-scenes in the industry, you’ll have tons of up-to-date guidance, personalized feedback, and inspiration to move forward faster.
All you’ve gotta do is enroll in the Call Center Coach Academy.
#3 – Customized Trainings
with our Supervisor Success Path
The Call Center Supervisor Success Path was developed many years ago and now we taken each learning module and made it available on-demand.
Our Supervisor Success Path Model will help you to focus on the 6 core competencies that have created successful supervisors. No more guessing and seeking information that might work or wastes time. No more failures because of promoting your best agent to become a failing supervisor.
You’ll be presented with the most important and relevant trainings and to-dos. You’ll know exactly what to focus on, what NOT to focus on, plus what you can expect to feel for each step, and when it’s time to move up.
Think of the Supervisor Success Path as the GPS of your supervisor career or the “YOU ARE HERE” marker on the Call Center Coach map. After all, you have to know where you are before you can figure out how to get where you’re going!
Like any good navigator, we’re going to locate you first and give you directions second. The Supervisor Success Path makes growing your career as straightforward and simplified as possible.
Call Center Coach is the only call center membership site that is exclusively for supervisors and emerging leaders. No more information overload and lack of coaching. No more wasted money, time, or effort. Just results.
What Trainings Will You Have Access To?
Here’s a small taste of what you’ll get (and learn!)
Learn how to develop a vision and mission that can be operationalized, and how to monitor and coach to foster the spirit of team work for winning results. Study ways to create an environment for enthusiastic, productive and satisfied employees.
Learn how to wow customers, anticipate their future needs with continuous improvement initiative, and creative innovation. Listening effectively to what your representatives tell you, what your customers are saying, and then using good judgment.
Identify how to get results while being fiscally responsible. Learn how to prioritize competing initiatives, create measures, policies and procedures to meet bottom line results, and proactively plan for success. Find winning ways to deal with performance issues.
Learn how to communicate with multiple channels and departments. Improve your influence skills so new ideas get adopted, use specific tools to persuasively present your position. Find out how to leverage diversity and others’ perspectives.
Uncover how to foster communication, and create an open environment for others to exchange ideas and tools to create for understanding complex information. Learn the important tools to prepare and manage change for a positive impact on your team and organization.
Discover how to stay up to date and understand the industry, how to assess the competition, and expected future developments and challenges. Know how the business operates and analyze potential impacts of decisions to establish yourself as a valued member of the organization.
1:1 or Group Coaching
Our PLUS and PREMIUM Members can receive tailor-made content & courses for specific learners or groups of learners and receive special support, service, and assistance. Each member or groups of members experience private, secure and real-time live chats & conversations with coaches. Both member and coach can easily share files between each other, publish private action plans, call replays, share links from around the web and more. Specialized coaches in organizations may also be included as part of the specific members or groups of members coaching sessions.
Call Center Coach is the destination for supervisor success
We’re specifically dedicated to frontline supervisor success
Unlike other options that have no community to learn from or that provide a mix of learning that has no success path specific to the frontline leader, Call Center Coach is focused. Without focus, it’s kinda like having freedom to access all 250,000+ volumes on leadership on Amazon…in other words – pointless.
We’re here to help contact center supervisors grow their career, live a better life, and not waste time on pointless efforts.
Well, we’ve been there, and we get it.
And that’s exactly why we created Call Center Coach: the only Supervisor eLearning and Membership Community that gives you a customized system to create success.
In short, members of Call Center Coach get…
- Access to Call Center Coach’s Private Facebook Group of like-minded supervisors who love to help one another succeed.
- Support from more than 100 years of combined expertise in call center operations management.
- Access to the Call Center Coach’s Supervisor Success Path elearning modules, videos, and tools.
- Monthly LIVE Mastermind Webinars where members will get targeted advice to help them move onward and upward with their management skills.
- Monthly LIVE Q & A Webinars where you can get your questions answered. Unscripted, unfiltered, totally enlightening.
- Behind-the-scenes of Call Center Coach – what we’re doing, what we’re focusing on, and how you can contribute.
- 14-Day Call Center Coach Boot Camp accountability challenges where you’ll commit to getting ONE thing done, every day, for 14 days. You set the goal and then watch your productivity skyrocket.
- Industry Mastermind and Meetup Groups via our “In the Huddle” program!
- A 30-day money back guarantee.
All for one small monthly fee…
(Hint: it’s less than the cost of a daily cup of coffee.)
Supervisor Success Path
The Supervisor Success Path was developed based on experiences and insights of other successful Call Center Supervisors. It is a competency-based model and defined path with critical-to-success behaviors and skills you’ll find in all successful supervisors.
Learn all about the blueprint that develops high-performing call center leaders in the Call Center Supervisor Success Path ebook.
We created Call Center Coach because we wanted to create a TON of value
Just to recap the value of joining Call Center Coach…
- You’ll gain an invaluable community and network of like-minded call center supervisors, all with similar goals, all interested in supporting one another as you succeed, together.
- You’ll accelerate your career REGARDLESS of where you are right now, and take your skills to the next level, whatever the next level looks like for you.
- You’ll get access to the Success Path trainings and any additional tools we’ve ever created, at NO extra cost. (That’s OVER $1,800 of value right there.) And remember, going to a once-and-done conference will cost you more than $5,000!
- You’ll get access to not only our exclusive supervisor trainings, but also LIVE webinars where we’ll answer your questions, mastermind with new members, and show you the behind-the-scenes of the industry. This ALONE is worth over $1,100 per month.
- You’ll be invited to attend special events, which ONLY Call Center Coach members have exclusive access to…
- You’ll have all the steps you need to accelerate your call center career from where you are now to where you want to be following the Supervisor Success Path over time.
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