The industry’s first and only blended learning system for rapid skill development that contains a Community of Practice (CoP), boot camps, industry insight webinars, micro-learning, elearning and virtual coaching for emerging and existing contact center supervisors.
“This is built for today’s day and age. Nobody wants to sit through Lecture Series 101.”
“There’s nothing else out there that addresses how to take a successful agent and develop them into a successful supervisor – until now.”
“I’ve seen nothing like this in this industry, this is exactly what we’ve been needing.”
Call Center Coach is the only call center learning and peer community that is exclusively for supervisors and emerging leaders. No more information overload and coaching void. No more wasted money, time, or effort. Just results.
The world of talent development and adult learning has changed dramatically over the past few years. And leading contact [...]
Virtual Boot Camps provide a hands-on and action-based way for contact supervisor training to be more engaging and fun [...]
Sadly, Bill Gessert passed away suddenly on October 3rd, 2018 - leaving behind his beloved wife, Lisa and four [...]