The industry’s first and only blended and virtual learning system for rapid skill development that contains a Community of Practice (CoP), boot camps, industry insight webinars, micro-learning, elearning and virtual coaching for emerging and existing contact center supervisors.
“This is built for today’s day and age. Nobody wants to sit through Lecture Series 101.”
“There’s nothing else out there that addresses how to take a successful agent and develop them into a successful supervisor – until now.”
“I’ve seen nothing like this in this industry, this is exactly what we’ve been needing.”
Call Center Coach is the only virtual call center learning and peer community that is exclusively for supervisors and emerging leaders. No more information overload and coaching void. No more wasted money, time, or effort. Just results.
They may be considered sleek and some would even say sexy. But in more ways then one, Siri and [...]
I’ve been amazed at some of the new ways to drive agent performance in contact centers. Common KPIs like [...]
The fifth step (Step 1, Step 2, Step 3, Step 4) in the contact center agent journey is about agent [...]