The industry’s first and only blended and virtual learning system for rapid skill development that contains a Community of Practice (CoP), boot camps, industry insight webinars, micro-learning, elearning and virtual coaching for emerging and existing contact center supervisors.
“This is built for today’s day and age. Nobody wants to sit through Lecture Series 101.”
“There’s nothing else out there that addresses how to take a successful agent and develop them into a successful supervisor – until now.”
“I’ve seen nothing like this in this industry, this is exactly what we’ve been needing.”
Call Center Coach is the only virtual call center learning and peer community that is exclusively for supervisors and emerging leaders. No more information overload and coaching void. No more wasted money, time, or effort. Just results.
We all know that frontline supervisors are not successful because they were your best agents. They need to be [...]
With social media your customers are having experiences on their own terms. They are in control. All of their [...]