The #1 Solution for Frontline Supervisor Skill Development and Peer-Driven Community Learning
Call Center Coach is the only call center learning and peer community that is exclusively for supervisors and emerging leaders. No more information overload and coaching void. No more wasted money, time, or effort. Just results.
Contact center quality is transforming just like many other aspects of contact center operations. Good thing! For a long [...]
How would you describe your contact center supervisors? Ineffective? Uncertain? Overworked? Undertrained? Dream Team? The fact is having high-performing [...]
The contact center agent job is getting harder, talent is harder to attract, unemployment is down and the labor [...]