Tele-Coaching!

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You have a choice of formats and fees, depending on your individual needs and the needs of your business. You may have one particular question which requires a short session or two, or perhaps you need support on putting together a total new strategy which requires short sessions over a period of time. The first 15 minutes is always free to determine your needs, discuss the best format and agree on fees. Several customers bring whole teams around the phone for a discounted rate.

Payment is received up front so that we both stay committed to the time and energy necessary for coaching. Use the coachability index to determine if you're ready! We will review your results and contact you to schedule a Free 15-minute review.

What have others asked for coaching on?

• How can I improve the morale at my service center?
• What are ways I can better screen and hire my reps?
• What is the best process to use for tracking and monitoring the quality of calls?
• I'm thinking of implementing more computer-based training. What are some watchouts and criteria to ensure success?
• I'm not sure about my career growth--what should I be focusing on to be marketable in the future?
• How can I improve how our supervisors conduct representative coaching : process, skills training, facilitated calibration session
• What should I be looking at on my ACD reports and what do they tell me?
• What can I change in training to do it more efficiently and effectively?
• How do I get different teams to help each other out during busy peaks?
• What should I do to plan for moving reps to an e-mail queue and other multi-channels customer contacts?
• How do I reduce my shrinkage?
• How do I build a career path for my reps and supervisors?

Who is the coach?