Featured Experts


ANNE NICKERSON
Anne G. Nickerson is principal founder of Call Center Coach, LLC, a firm which specializes in providing comprehensive developmental resources to call center professionals including Telephone Talk Show TM and Call Center Leadership MasteryTM. Telephone Talk Show TM features virtual teleconferencing, similar to a radio show, in which participants dial in for information and advice from industry experts. Call Center Leadership MasteryTM identifies strengths and opportunities for growth, using comprehensive 360-degree on-line assessments, on-line learning resources and personalized development plan, and a call center management mastery test. In addition, Ms. Nickerson offers individualized one-on-one professional coaching.

Ms. Nickerson is also principal founder of Partners in Development, LLC, a human resources consulting firm. The mission of the firm is to facilitate holistic and aligned human resource processes that support bottom line business results. The firm has several strategic partners to meet all client needs.

Ms. Nickerson brings more than twenty years experience in organizational development, team building, facilitation, and customized training; specializing in customer service during the last five years. Ms. Nickerson has significant experience in recruiting, candidate screening, job selection processes, competency development, management and development, certification programs, developing performance standards and customized training solutions, and project management.

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