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Leadership Mastery
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Leadership Mastery offers call center managers an unprecedented opportunity for management development and mastery which specifically targets the unique skills and abilities required for success in the ever-growing and changing call center environment. We have designed a three-phase program which will provide you with:
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PHASE 1 (Assessment Tool)
- Defined competencies and key descriptors for four specific developmental career paths
- A user-friendly on-line 360 feedback tool which provides each candidate with an evaluation of their top strengths, opportunities for growth, and a comparison to their colleagues
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PHASE 2 (Learning Map)
- A comprehensive list of preferred industry resources, including: developmental programs, on-the-job activities, and literature
- Links to educational resource providers
- A customized developmental plan which includes desired resources and a specific plan of action
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PHASE 3 (Case Study Mastery Examination)
- A case study mastery examination which simulates "real life" call center situations
- Ability to receive mastery notification upon successful completion of examination
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